Frequently Asked 
Questions

Why the name Chore?
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We do the admin tasks you shouldn't. While founders should focus on product and sales, everything else—the chores—can be handled by experts. If you're not building a chore-related product, why waste time on operations?

Do you use a vacuum or a broom or an robot to clean your floors? Do you handwash every dish or use a dishwasher? Do you handwash your clothes and dry it outside or use a washer and dryer?

All of these chores were once manual and completed by the people making the money to keep a roof over their family's head. Those chores are now all automated with machines. Chore is the machine for your back-office admin. Stop working the same ways companies have for 400 years.

Welcome to the future.

Are you just a glorified EA?
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Would you call your Chief Operating Officer or a Chief of Staff your EA? No way! We love EAs and the time savings they provide but with Chore, you're getting a fractional, strategic, proactive, highly trained operations expert, not an email and calendaring generalist. Your COO might do HR from time to time but that doesn't diminish their value. Same with your Chore CEO. They can and will do it all but we charge a premium because you're getting a premium product.

My ops vendors are all setup and running. This is easy!
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Oh boy. We've run the numbers and here's the simple fact: there are about 10-50 hours a month of standard operation tasks every startup will see. The non standard stuff is even worse since it's one-off, non replicable, and difficult to Google (or AI) an answer.

Don't trust us? [We get it, we're trying to sell you]. Then track your time for a month. Don't forget to include context switching (very expensive).

Here's a basic example: run a report in your payroll system. How often do you do that? Are you an expert? Another: choosing the best lawyer for your situation. You could interview dozens of them OR have your Chore CEO do it and present a report.

The list goes on and on. In fact, we're sometimes shocked by how much work it is and how resistant to automation it is. Anyone who says their ops is on autopilot is either lying to themselves about the real costs or ignorant.

The best founders run their ops, right?
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No. In fact, the best founders focus and prioritize. Product and customers come first. What only you can do comes next. The best founders never reinvent the wheel if the wheel has already been perfected. The ops wheel is perfected by Chore.

You received funding for a simple reason: build something that only you can build and bring into the world. Your baby deserves your entire focus but that doesn't mean you have to hand build a crib, the stroller, and every diaper.

What is your core competency? What is your comparative advantage? If it's operations, come work with us! If it's not, then do what you love to do. Time is ticking.

Professional, world-class operations
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Professional, world-class operations form the foundation of every great business. The founder has an insight but it's the underlying system that enables that insight to become a reality. You can't build both. Outsource the non-unique operations to Chore.

Take a simple new hire:

1. Send offer and confidentiality letter.
2. Get letter executed (this is critical and something far too many founders miss as they are, of course, moving fast!).
3. Add new hire to payroll provider (such as Gusto).
4. Issue new hire equity (such as in Carta).
5. register Worker's compensation (State government website).
6. Update financial projections (in Excel or your other financial tools).
7. Issue credit card (such as with Ramp).
8. Set up with expense software (such as with Expensify).

Now imagine all of this happening automatically. Every step executed perfectly, while you focus on what truly matters. That's what Chore delivers.

You do not need to learn the ins and outs of the dozen SaaS tools to run your operations. From HR to Compliance to Finance and Equity, we've built, run and tested the playbooks.

Deep breath. We've got this.

How do you fractionalize operations?
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We track all of our work in depth. We assign the right amount of clients for each team member while - to the best of our ability - avoiding burnout and therefore always ensuring client delight.

99% of sub 100 business don't need a full-time back-office hire. Modern software makes running a startup relatively straightforward. Sadly, there are still dozens of edge cases every month that require human intervention. You deserve humans who have seen it all, have pre-built SOPs, checklists and best practices on how to handle it plus can call on an entire team of experts. Internal operations run in a vacuum is slow, burdensome and time consuming.

When done well, operations are easy to fractionalize. We pass on these savings to you.

I'm a founder. I can work 100 hours. Do I need you?
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We love founders and respect their willingness and ability to go far far above and beyond. But...the best founders know that startups are a marathon, not a sprint. You will burn out and likely destroy everything.

Take the time Chore gives you and use it to: get more customers, ship a new feature, or simply relax for a night and sleep well. Any of those things are better than stressing late on a Friday night about why payroll didn't run.

What's your pricing?
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Our pricing scales with your business's growth and complexity. As your dedicated operations team, we consider your team size, operational volume, and specific needs. We've built our pricing to ensure you receive exceptional value while saving 75-90% compared to building an in-house team.

Want specifics? Let's talk. We'll analyze your needs and provide transparent pricing that aligns with your stage.

Our guarantee: Your ROI will always exceed your investment. If it doesn't, fire us.

How do you define "back-office"?
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Back-office encompasses everything that powers your business behind the scenes - everything that isn't product development or customer acquisition. If it's not your core competency, it's back-office work that we handle.

Our four pillars of operations:
1. Human Resources (HR)
2. Finance
3. Compliance
4. Equity

Important note: We complement, not replace, your specialized partners. While we don't provide legal or accounting services, we coordinate seamlessly with your lawyers, bookkeepers, and accountants. Think of us as your operational command center - we ensure every aspect of your back-office runs with precision while you focus on growth.

How do I know you're doing your job?
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Through relentless transparency and real-time visibility. Your dedicated Operations Partner delivers:

- Live dashboard tracking every task
- Regular status updates via Slack/email
- Detailed activity logs and reports
- Proactive communication on all critical items

Think of your best employee - one who executes perfectly and keeps you informed without needing management. That's Chore. We operate with such transparency that you'll never wonder about the status of any operational task.

Our goal: You stop worrying about operations entirely because you can see everything happening in real-time. No stress, no uncertainty - just flawless execution.

Do you use any software?
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Absolutely. We leverage enterprise-grade tools to deliver Fortune 500-level operations:

Your operations stack: We'll optimize your existing tools (Gusto, Carta, QuickBooks) while recommending best-in-class solutions that make your startup look and run like a professional, tech-forward organization.

Our operations platform: We use sophisticated project management and tracking systems to document, monitor, and report on every task we handle. This ensures perfect execution and complete visibility.

I care about security, do you?
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We treat your data with enterprise-grade protection:

Mandatory 2-factor authentication across all platforms
Regular password rotation and secure password management
Operations conducted within your secured environment
All work performed in your cloud-based tools

Your security is our priority. By working within your existing secure infrastructure (Google Workspace, banking platforms, credit systems), we maintain your established security protocols while adding our additional protective measures.

Services: Your very own Chief Operations Officer
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Why do large companies have their own operations team but small businesses leaders are expected to run operations by themselves? We think that is backwards. Small businesses need to outsource operations to a trusted teammate immediately since every minute wasted on operations is a minute you are closer to death. Focus is the most important skill an early stage team can learn. Figuring out how a dozen back-end operations tools work (and which ones to use) is not a good time investment.

Our seasoned operators are like the "business" founder you wish you had but for 1/20th of the cost. We're an extension of your team, available over Slack / email / text. It's like an Operator AMA (Ask Me Anything); we know answers to almost everything, and find the answer or point you in the right direction when we don't.

Your routine needs will be on autopilot:

- We operate your existing business systems + processes from a dedicated new ops@[yourdomain.com] mailbox.
- Document issuance and management.
- Vendor contracts, payments, renewals, etc.
- Local, state, and regulatory registrations and handling compliance needs as they arise such as worker's compensation.

We help with vendor research, recommendations and provisioning
- We identify and sign you up for the best products and services, for every need at every stage.
- When you're thinking about a new tool, we give you an exec summary of the options, tradeoffs, ease of use and pricing. You'll save hundreds of hours a year.
- Stop spending hours researching health insurance. We summarize options, costs and tradeoffs for you. No more paradox of choice.

New hire? Special situations? Just ping us
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Employee onboarding / offboarding
- Support for investor relations / updates
- Diligence packet for a landlord or loan application
- Immigration application support
*Note: we don't provide legal or tax advice

Benchmarks and insights, offered in an intelligent and timely manner
- How much should you offer engineer #12 with 4 years of experience?
- How does my SaaS spend per employee compare to similar companies?
"

"Heavy lift" modules when you need it - examples:
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Fundraising: this is a specialty of ours. Deck design, pitch coaching, fundraising strategy, investor sourcing, DD checklist support.
- Hiring: Build out Job Descriptions. Pick / set up the right ATS. Engage recruiters.
- Growth marketing: Assemble a growth playbook for your business. Set channels.
- Sales Operations: Playbook designed for the specifics of client’s business (e.g., SaaS vs. DTC vs. Fintech).
- Office space: Identify needs, term, location. Get ready and engage the right brokers to work with.

What's the ROI of using Chore?
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Financial Impact:While public companies spend 10% of cash on operations annually, Chore saves you 75-90% compared to building an in-house team. That's significant runway extension for your startup.

Time Reclaimed:The average founding team loses 10+ hours weekly to back-office work. That doesn't count the productivity cost of constant context switching and learning complex operational systems. With Chore, you reclaim 96% of that time.

Competitive Edge:Think about it: Chore gives you an extra day every week to focus on growth - that's 52 additional workdays annually dedicated to building your core business. When competing against distracted founders, who do you think wins?

Why do you need Chore?
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Because focus equals growth. As serial entrepreneurs who've built and invested in unicorns, we know the secret to startup success: ruthless focus on product and customers. Everything else is a distraction.

That's why we created Chore. We handle the entire back-office so you can concentrate on what matters. You'll only hear from us when we need strategic decisions or approvals - we handle everything else.

Think of us as your operational brain, ensuring your company runs perfectly while you build the future.

Another way to think about it: do you really believe the great CEOs and founders of today - the ones you read about in the news and look up to - spend any time logging in to various back-office tools to run payroll or pay a vendor? Heck no! They are focused on the big new product launch and the big new customer they are about to sign.

When is the best time to start using Chore?
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Now. Time's wasting. Your VC gave you a 18 months of cash, which really means 12 months to hit your key metrics and start raising again. You do not have the time.

Operational complexity compounds daily. Every hour spent wrestling with back-office tasks is time lost forever. The sooner you bring in operational expertise, the faster you can return to your superpower: building and growing your business.

And definitely before your next fundraise.

While perfect operations alone won't win your next round, messy operations can kill it. VCs consistently choose founders who have their house in order. When diligence begins, which founder would you bet on - the one with instant access to every document and answer, or the one scrambling for weeks to find basic information?

What does Chore not handle?
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Clear boundaries make great partnerships. We don't:

- Provide legal or tax advice
- Direct product strategy
- Guide marketing/sales
- Manage tech stack decisions

These areas require specialized expertise or are core to your business. While we maintain strong relationships with top-tier specialists in legal, tax, and other domains, our focus remains on operational excellence.

Need a referral? We're happy to connect you with trusted partners from our network. Our extensive experience with vendors and service providers helps us point you in the right direction, even for services we don't provide.

How do you pick the best vendors for my business?
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Our vendor selection process focuses on three key criteria:

- Perfect fit for your specific needs
- Integration capabilities with your tech stack
- Service quality and responsiveness

We evaluate each option through the lens of your current needs and future growth. While we make recommendations, you maintain full control - no vendor is selected without your team's input and approval.

Transparency note: Some vendors offer us affiliate revenue, but this never influences our recommendations. Our priority is finding the perfect solution for your business - your success drives our success, not referral fees.